How can we help?

Enter your phone number in international format (+380...) and tap "Get code". You'll receive an SMS with a 6-digit code.

Enter the code in the app — and you're signed in. The session lasts 30 days, after which you'll need to sign in again.

Check the following:

• You are in an area with stable mobile coverage
• The number is entered in correct format: +380XXXXXXXXX (12 digits with plus sign)
• SMS reception is not blocked on your SIM card
• Check the "Spam" folder in your SMS app

Wait 1-2 minutes. If the code doesn't arrive — tap "Resend" (available after 60 seconds). If the problem persists — write to us at info@swapware.at with your phone number and the time of attempt.

We apply industry-standard security:

• HTTPS/TLS encryption for all connections between app and server
• Cryptographic hashing (SHA-256) for passwords and tokens — actual values are not stored in the database
• SMS codes have a 5-minute lifetime, after which they auto-deactivate
• Face ID protects sensitive sections of the app (e.g. admin panel)
• Servers in Ukraine (Mirohost) and Germany (Hetzner) — both GDPR-compliant

More details — in our Privacy Policy.

Write to us at info@swapware.at from the email or phone number registered in the system. Subject: "Account deletion request".

We will process the request within 5 business days:

• Delete your account and all related personal data
• Backups will be cleared within 30 days
• You will receive email confirmation upon completion

This right is guaranteed by GDPR (Article 17 — "right to be forgotten").

The app has two access levels:

• Client — for agricultural companies and farms. Access to the marketplace, personal cabinet, deal history, market news, and price analytics
• Administrator — for SWAPWARE staff. Extended CRM access, client and deal management. Protected by Face ID

By default, registration creates a client account. Admin access is granted separately.

Yes. Currently this is done via support — write to info@swapware.at from the old or new number, or from the linked email.

We'll verify your identity and change the number within 1-2 business days. In the future, we'll add the ability to do this yourself through the profile.

Try these in order:

• Restart the app (close via App Switcher and reopen)
• Check internet connection
• Update the app to the latest version in the App Store
• Restart your phone
• If that doesn't help — reinstall the app (your account is preserved on the server)

If the problem persists — write to us at info@swapware.at with a description of the problem, iPhone model, and iOS version. This will significantly speed up diagnostics.